Thank you for shopping at Hayat Trading, your trusted online store for electronics. We value your satisfaction and aim to provide you with the best shopping experience possible. We understand that sometimes returns and refunds may be necessary, and we have outlined our policy below to ensure a smooth and hassle-free process.
Returns 1.1. Eligibility: We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging. 1.2. Return Process: 1.2.1. Contact our customer support team at contact@hayyat.pk within the specified return period to initiate the return process. Please provide your order number and a detailed reason for the return. 1.2.2. Once your return request is approved, you will receive instructions on how to return the item. Please ensure that the item is securely packaged to avoid damage during transit. 1.2.3. Ship the item back to us using a reliable and traceable shipping method. You will be responsible for the return shipping costs unless the return is due to our error or a defective product. 1.2.4. Once we receive the returned item and verify its condition, we will process your refund. 1.3. Non-Returnable Items: Certain items are exempt from being returned, including but not limited to: – Gift cards – Downloadable software products – Personalized or custom-made items
Refunds 2.1. Refund Process: 2.1.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 2.1.2. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider. 2.2. Late or Missing Refunds: 2.2.1. If you haven’t received your refund within the expected timeframe, please check your bank account or credit card statement first. 2.2.2. If you still have not received your refund, please contact our customer support team for further assistance.
Exchanges 3.1. We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items 4.1. If you receive a damaged or defective item, please contact our customer support team immediately with supporting evidence such as clear photos or videos. 4.2. We will assess the situation and provide you with instructions on how to proceed, which may include returning the item for a replacement or refund.
Please note:
It is important to ensure that you provide accurate contact and shipping information when placing your order to avoid any issues with returns or refunds.
We reserve the right to refuse a return or refund if the item does not meet the eligibility criteria mentioned above or if it is returned without prior communication and approval.
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer support team at sales@hayyatpk . We are here to assist you and make your shopping experience as enjoyable as possible.
